I ordered a dress within a few days of getting the catalog for a very upscale event. I bought major accessories for the dress and (2) weeks went by and even after seeing a confirmation from J peterman via email, the package didn't arrive. I called (7) times and spoke to different people overseas. I asked to speak to Supervisor and I was always told that one would call me-never received a call back. I was told finally that the dress was sold out and would not be restocked-I WAS IN TOTAL SHOCK-THEY NEVER REFUNDED MY CCARD. They never sent an email confirmation. So I went and ordered the dress again and the order went thru and I again received an email confirmation. I called a few days later and they also told me that the dress was sold out and would not be restocked!!!! This is outrageous. STILL NO SUPERVISOR OR AN AMERICAN FROM THE STATES has bothered to call me. I now have (12) calls logged in. They never offered me any compensation for all the INCONVENIENCE I HAVE GONE THRU. I don't have a dress for the occasion-J. PETERMAN does not provide good customer service. They have sunk in that area-VERY DISAPPOINTED!!!!! All the reps are overseas-no American reps to speak to-shame on them!!!! Donna-former customer