Bought a dress Dec, 2019. Too big. Returned it mid-Dec 2019. They received it a week later. No refund on Am Ex by end of Dec. when I called they said they only do refunds at end of month (!) so mine would be coming end of Jan 2020. End of Jan, no refund. I called. The ONE person who handles refunds is out sick. She’ll do that when she returns. She was back by Thurs, but still no refund BUT they added EXPEDITE to my refund. Friday, no refund. Told them I was filing a claim with BBB, which I did. And by the way, they have an F rating! Wish I would have checked before ordering the stupid dress!! The following Thurs I called. The person who does refunds was doing them that day (!!) but very backlogged, but since I’ve been waiting for soooo long the “supervisor” put an extra push, supposedly, on my refund. So now it’s Fri, Feb 14, and still no refund. I actually think they HAVE gone bankrupt and are just not planning on refunding ANY ONE’S money! Now going to contact Am Exp. If I still lived in Cincinnati I’d be pounding in their door daily and REALLY making a stink! STILL NO REFUND 2 MONTHS LATER!!