J Peterman has cheated me! After 68 days and frustrating phone calls, Peterman finally gave me a refund for incorrect merchandise but charged me for return shipping even though two Peterman reps assured me I would not be charged since it was their mistake. Instead of a full refund of $118, I received $109.05. The invoice said I was getting an XS, which is the size I had ordered. But the label on the shirt was a Medium. It was way too big and I didn't have time to exchange for the correct size because I had ordered it to wear for a special occasion. The reps on the phone were understanding and courteous but they said the refund was handled by their "Branding Specialist" in another office. When I asked to speak with him, they said they didn't know how to transfer the call. Peterman doesn't pay attention to the merchandise when they send it or when they get it back. Not trusting them, I took the time to take photos of the shirt and the invoice. Customers shouldn't have to do this! The company refund policy is "within 60 days". They didn't meet their own deadline. If I hadn't called, I doubt I would have ever gotten the refund. And I'm still missing $8.95. We shouldn't have to waste our time on these phone calls and posts to get Peterman to stop cheating. DON'T SHOP AT J PETERMAN