Just spent an hour on the phone after receiving the wrong items! All I wanted was for the correct order to be sent out asap!! This it seems is far too difficult! So now after a very confusing conversation, I've had to pay again including postage (talk about an insult) I also had difficulty getting the customer service rep to tell me how much he was actually charging me to get my correct order delivered after he kept changing his mind about discounts and goodwill gestures and ended up paying only £1 less after a supposed 25% discount and free postage and to add insult to injury I won't be refunded for the original order until they receive the return of the wrong items THEY SENT !! It's like a bad joke "come on Jacamo" I know we all make mistakes! But all other good quality companies no names mentioned apologise and immediately send out the correct goods free postage of course and most certainly DO NOT expect you to pay again for their mistake and then have to wait days for a refund of the original order!!! It saddens me greatly that customers are treated this way and has put me off ordering again!!!