I have been a satisfied customer of Jacamo for quite some time, but my recent encounter has left me thoroughly disappointed. Today, I attempted to raise a complaint concerning an unsatisfactory return experience and the condescending manner of a support agent. To my surprise, the courier left without collecting the package, causing inconvenience and frustration. When I contacted the Customer Support Chat, the agent was "Jody," I was informed that I had to stay home for another day for another courier to come collect. This response seemed like a joke to me. Furthermore, when I expressed my desire to file a complaint regarding Jody's conduct and the mishandling of the return process, I was met with resistance. I encountered a complete lack of empathy and was redirected to pursue alternative complaint channels. This dismissive attitude left me disheartened, as it conveyed a lack of concern for customer satisfaction. Unfortunately, this incident has tainted my opinion of Jacamo's customer service. It is disconcerting to experience such unprofessional behavior, especially when attempting to address a valid issue. TLDR: my recent experience with Jacamo's customer service has been extremely disappointing. The mishandling of my return, combined with the dismissive response to my complaint, has left me questioning the company's commitment to customer satisfaction. I hope that Jacamo takes this feedback seriously and takes steps to improve their customer service in the future.