Just don't!! No communication, and their chat team will lie to you!! I recently placed an order, which they cancelled as they could not locate the address on THEIR systems, but they sent nothing to confirm this. Annoying as I paid almost £6 for next day delivery as I needed it quickly. I only found out it was cancelled the next day when I checked my account! I contacted their "chat" team, who confirmed it was cancelled, and the reason why. The advisor assured me he would get it re-sent straight away. As I still had no confirmation the next day, I contacted their "chat" team again, but was advised the order was still cancelled and they wouldn't actually be able to get it resent as I would have to pay again because the original payment was being refunded, but would take 7-10 working days to go back into my account. So it would seem the first advisor had lied to me!! I then called customer services who confirmed the above, and offered to put the order through again. Despite all this inconvenience, the best they could offer was free re-delivery. As I needed this item quickly, I agreed to pay again (despite original payment not yet being returned), but they were then unable to do so as they still couldn't find the address on their system, and they would not enter manually. (This is not even a new build address, and is quite obviously on Google maps) So, the long and short of my experience, a lot of wasted time, I'm still without the item, I was lied to, offered no real assistance to get it sorted, and I will be paying for it twice until Jacamo eventually send my refund....thanks Jacamo, one star is really one too many!