This site is a SCAM! BEWARE AND DO NOT BUY FROM THEM! My dad ordered and returned some items. They were never credited to his account. First call he was informed it takes a while for the account to be credited. Second call he was told he needs to fill out a "missing parcel form" because all of a sudden those parcels which initially were confirmed as received by Jacamo were suddenly and conveniently missing. Customer service is rude, unhelpful, abrupt and keep repeating the same thing over and over like a broken record regardless of what argument you make. If you fell victim to these scam artists, keep a record of your return parcel tracking numbers, what was in them, item numbers of the items being returned order dates and numbers or you will get some rude person insulting your intelligence when you speak to them who is willing to do absolutely NOTHING to help you. And all of that while paying 13p per minute to listen to this nonsense. There should be a class action suit against these crooks. I am certainly contacting trading standards regarding this. SAVE YOURSELF A HEADACHE AND ORDER FROM A LEGITIMATE COMPANY THAT ACTUALLY LOOKS AFTER THEIR CLIENTS. I will post this review on every portal I know to WARN people about this crooked business!!!!