Recently Jacamo has fallen very short of what should be good customer service
Despatch seems to be very slow of late. Orders can sometimes take 3 days to even leave the warehouse!
On two recent occasions orders of jeans have been completely the wrong size, way too small even though the label was correct.
When I returned them post & packing was not automatically refunded. I had to specifically ask for it as Jacamo had sent me the wrong sized item.
Please Jacamo, sort your service out and return to the good old days when orders were dispatched within hours and the garments were always the size ordered
Also Live Chat is so rarely available. What is the point of advertising it?
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Alice, Customer Support
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