NO WATER FOR 4 DAYS- JAMES VILLAS -TINTORETTO - NO REFUND APPALLING SUPPORT JUST PASSED THE BUCK The villa was neglected full of health hazards and even the basics that you would expect omitted. We travel for work and personally and this was the worst experience/rental we have ever had, ruined by neglect and indifference No hot water as they had removed the water boiler recently expecting solar/roof tank to be suffice. 4 days without hot water and then we had to be available for them to access the property. Constant interruptions with calls and visits to arrange repairs. Not a peaceful relaxing holiday because we had to accommodate them. Mould in cupboards, broken shower poles, pool was freezing with rusty bolts in the bottom and filled with insects, not as expected for a few days but obviously not cleaned or filtered for over a week. No pool cover to retain heat. Villa is all very tired not worth money paid, no niceties like soap, washing up liquid, dishcloths, we had to buy all these to keep the villa clean, literally it was stripped bare. Towels were old faded and like cardboard. Toilet rolls only one per toilet left. Doors off kitchen cupboards. Left early due to constant interruptions. When we asked for a partial refund for the lack of hot water for 4 days we were offered £50 ! That is not even one night in hotel so we could wash. Resorted to boiling the kettle to wash ourselves. Half the holiday with no hot water constant interruptions a sub standard villa and little support from James Villa’s . Note terms and conditions say they are not liable for faults or refunds they just pass you back to “managing agent” so you have to deal directly with the people/owners you are complaining about. . All very awkward. Note ABTA does not cover you for this. Will never use James villas again , as I thought they were trustworthy and it’s obvious they are just selling as a broker without backup for their client Gave them a list of issues and owner/management denied mould, breakages etc. well photos prove otherwise. A little more conversation and negotiation would have been nice but £50 and a bowl of fruit does not cover the loss of the holiday we so badly needed. We are now seeking legal advice as we have tried to negotiate. Save your money don’t pick this villa , save your sanity don’t use James villas.