Upon arrival the provided key code was incorrect. Once we had figured it out there was no key in the box. Rang customer services who passed us to the "local team" (3rd party management company), the "local team" gave us the phone number of the caretaker who told us that the current occupants had extended their stay by a day, and he had told them multiple times and had been informed it was solved and we had been relocated (we hadn't obviously). I then had to go back to James villas customer support, who told us to book a hotel and they will reimburse us. We went to a nearby hotel and were sent away, when the "local team" rang and told us that the villa next door had been empty the entire time and asked us to go there. All in all it was 2.5h of sitting/walking in 30° heat after spending the entire day travelling by the time we got in. Then the following day we elected to move back to the originally booked villa as it was much more private and that's why we booked. During the course of our time there the pool cleaner visited twice, both times just walking around without knocking on the door which really took away from any privacy we felt we had, putting a real downer on combined with the issues we had during our entry. The villa itself was lovely, well appointed and very private and comfortable as expected, but James villas management and customer service leaves a lot to be desired, and we certainly won't be coming back to them.