My trip companions and I are very pleased with the excellent services provided by JSE, and we highly recommend you to everyone who looks for a seamless and quality trip advisor in Japan. Prior to the trip, Yuka and the rest of the customer service team responded promptly and patiently to my inquiries regarding accommodation reservation, payment and other logistic arrangements. Upon arrival, our transits from the airport to Niseko and from the Niseko Welcome Centre to the apartment were smooth. What impressed us the most is that Redd (unsure how his name is spelt) the manager helped us fix a luggage issue on the night of our arrival. One of our luggage was damaged and we couldn’t unlock it. Redd showed up at our apartment soon, advised multiple solutions and helped us make some calls immediately to evaluate their feasibility. We decided to break open it and Redd went back all the way to collect the tools. He even returned twice to locate what was needed to break open the luggage made with metal. We are very grateful for how attentive, helpful and resourceful Redd and team were. We want to thank the team again for the great support you provided onsite.