awful customer service at Jardine motors Erdington dealer. After many phone calls and emails still awaiting for a simple invoice which they have to provide by law. I have been asked first to email my request by email because they could not deal with this over the phone. When I chased the matter I was asked by their customer service Karen (who was very unprofessional and rude) to send a proof of Id which I did. After a week they told me this has to be dealt with through a secured link which took them 1 week to email this over after several phone chase up. After sending my request through the link I was asked for my address and the car's chassis number which was not easy to find out, but i managed. after this, they requested further security question about my car's finance and I replied, and now they responded that they are satisfied with the provided information, however, they are looking into this matter and will come back to me at the later stage..this has already been 3 weeks and nothing so far. absolutely a joke