Enquired on car nearly 2 weeks before I had to chase, I then drove 100+ miles to finally see the car & put down a deposit on an A5, however, felt pressurised in giving up the sale being told they could get more money with another customer the next day, so I let the car go as it was all about month end targets. Stunned by the narrative of Audi Erdington and also by the constant untruths I encountered with them. Along with another 2+ weeks to obtain a refund of my deposit being given so many stories for the extended delay. When I asked to speak to the dealer principle Hayley Keatinge to raise my concerns, just no response at all. The receptionist did care but informed me she was told to give me excuses as to why no one would talk or update me on the issues raised. Clearly if I had a quintessential English name, I probably would have had a response immediately ! Anyhow, be wary of the narrative of this dealership, however, the actual sales person was nice enough. They could learn so much from Lexus, let's hope Audi poach Lexus head of training and learn ! Funny yet, I enquired about other cars at Audi dealerships by chance run by the Jardine group and again some real questionable poor service including talking down to a customer, clearly these must be within the guiding business principles and values of the Jardine group. Oh dear