I have just relocated to Norwich so this was my first visit to this store. I waited in line in the men’s department to pay. There were three staff behind the till two chatting to each other totally ignoring customers, a manager and a new staff member (I could hear their conversation). Eventually he looked at me and said are you paying by card, yes I said and his response was “ she be with you shortly “. With this another staff member came along served the customer he was with and walked away ignoring the other customers waiting. On getting to to the desk there was no greeting or apology just “you paying with a card darlin’” which I did. “Do you want a bag sweetie” she asked” no thank you was my reply. She put the receipt in the pocket of the trousers I was buying and pushed them over. Sarcastically I said “thank you for your service and she replied ok!” I really think it’s important to support independent local business but with appalling customer service like this why would you?