Had my IVA taken over from them from Aperture. My experience so far is horrendous. Payment this month they took double the amount!!! I ring for the customer service lady to be zero help..told me from my last I&E review (which was last October) that i have an extra 200 spare so theyre going to now take an extra hundred of that. Why didnt Aperture do this in the past year..why is it now you have taken over this change had happened???? Another advisor told me this was arranged by Aperture in July.. when there is no record of me speaking to anyone in July. Ive had no documentation to confirm this change. Ive emailed Jarvis twice .. YOU DO NOT get a response within 5 days. You have not provided me as a new customer with the means to log on and check my details.. balance currently.. anything... im not even sure your website has a facility to do this. Alas speaking to one of your advisors on the phone last weel she told me she was emailing me the details of the portal. Im still waiting.