Given 1 star asno choice to give negative stars. Be cautious and be aware of thinking of using the Jarvis IVA. They are very quick to set up the IVA, obviously that's because to guarantee there revenue. Once the IVA is completed they drag the closure for months and months and seems like even possibly years. Poor service after on-boarded. I have paid the IVA as agreed and never missed a payment, but since making the final payment now awaiting for the closure certificate and all I hear from Jarvis is it's being worked on but no progress is made for months, already getting close to 6 months now, but not only issuing the closure certificate, for the details to get updated through credit agencies... etc, it'll further take least further 2 more months so I am looking at least 8 months since making the last payment. They are nice on the phones, but for a paid service the worst IVA customer service. Now lodged a complaint, which they say take 8 more weeks for resolution. TBH Jarvis Team is a bunch of bullshitters... After the complaint I will be going to make a complaint to FCA and PRA to look in to this poor service as a regulated service provider.