Debt Movement have to be the most ignorant, none caring, idle company I have ever come across in my opinion and they shouldn't be allowed to handle anyone's debt. My view is that they simply do not care about you and will never be held to task due to the ombudsman being completely useless. Multiple emails completely ignored, information not given, procrastinating customer service personnel are my experiences with this joke of a company. No point in phoning them because they refuse to give you any kind of commitment in terms of simple information. They say they should deal with emails within 5 working days. Forget that, I've waited over 5 months for replies to several emails. My very strong advice is to find another practitioner, one who does what they say they'll do and one who actually cares. I would definitely NOT go with Debt Movement! If there was a minus star option, I would have chosen that!