On a positive note, customer service was always prompt. Negatively, I was not notified until after my first purchase that the "genuine" replacement lamp I purchased for our BENQ projector would only have 50%-70% of the lamp's ideal brightness. Not acceptable. The second time around, the lamp casing would not even fit into the projector! Again, unacceptable. Then the company tried to send 3rd lamp which I did not request. Fortunately, I was able to cancel the order. When I replied that I would purchase directly from BENQ, I was told that I would be buying "exact same lamp at a much higher price." Honest? That may have been so, but the lamp I purchased from BENQ was as bright as expected the very first time around.