I was searching for a buyer for my Mac Air. Several were available,but their prices seemed low to me. I ran across Jay Brokers who offered what I thought was a fair price and initiated a request for a quote. There was no response. I was busy doing other things and pushed selling my computer to the side. About a week later I received an email from JB asking if I was going to accept their offer. I responded back I had never been given a quote as they did not initially respond. They apologized and submitted a fair quote. From there the process was straight forward and JB did exactly what they said they would do. It is refreshing to deal with an honorable company. I highly recommend them.