Chose Jayride and paid more than other companies before it would have a welcome service - meaning a driver with my name on it waiting for me on arrival. Received email that I would receive a time of pickup before my flight after making payment online. No email came before I boarded my flight so I hoped for the best. On arrival my driver never turned up so after 1.5 hrs of waiting I called Jayride. Phone got cut after 15mins of explaining what was going on. I called again and the lady I spoke to then told me the company Jayride had organised for pickups had multiple complaints on the day and she was aware of the issue... my FIRST issue here is if you know the company you booked wasnt picking up other travellers why not already have another company booked for the rest. She told me she would try and get me an UBER. I informed her that in Cancun, Ubers are not allowed in the airport but she wanted to try anyways and call me back. While all this was happening my wife was talking to Mexico transport staff who were trying to get hold of the pick up company... but guess what, they weren't answering. Jayride called me back to let me know that Uber wasn't available in the airport (oh what a surprise!) and that she would organise a refund. By then I could only get a taxi from the airport which was more than double what I was meant to pay with Jayride - thats my SECOND issue. 2 weeks later no refund but then jayride finally emailed me to let me know they were going to refund me.... not sure why this wasn't done immediately. Thats my THIRD issue. They told me they couldnt do anything about the extra money I paid, that it wasn't their responsibility. IF I COULD GIVE 0 STARS I WOULD. JAYRIDE DIDN'T CONFIRM, DIDNT DO ANYTHING WHEN THEY LEARNED THE COMPANY THEY HAD ORGANISED WAS NOT DOING PICKING UP OTHER TRAVELLERS, COULDNT FIND ME A REPLACEMENT, TOOK 2 WEEKS TO START THE REFUND PROCESS THEN TOLD ME IT WASN'T THEIR RESPONSIBILITY. DO YOURSELF A FAVOUR AND STAY FAAAR AWAY FROM THEM!