The kosherwine.com team are experts in wine, but should really be leading customer care seminars for other companies. I have been ordering from them for years, attending their wine education offerings and talking to them behind the scenes to arrange events. Whenever the rare hiccup has occurred, each person I've dealt with has made it their personal mission to remedy the situation at the highest possible level, which often incurs a loss for them. You can feel them smiling through the email and chat, and you can hear it on the phone. That goes without mentioning that their prices are competitive and shipping is especially swift. But in an era when customer service is so lacking and folks seem so unconscious about how they treat one another - kosherwine.com's team is definitely a unicorn.