Placed an order 2 weeks ago, never received a tracking number, spoke with a representative last Tuesday who said it was in transit. I asked for a tracking number & the response was well I'll have to get back with you on that because I don't have access to it. The next day I finally got a tracking number but I've never been able to get it to work. I tried emailing the rep again & never got a response & my tracking number still will not work. At this point as a first time buyer from this company I'd never recommend them. I personally would like to get my money back at this point.