PROBLEM:
Every time I order my wine, it takes a long time for it to deliver successfully. The reason is because no one is home when the delivery driver attempts to deliver the wine to my home. Everyone works during the day. Logistically, it doesn't make sense, it's a waste of time and resources on both the delivery carrier and KosherWine (the sender) when I already know no one will home to sign for the package.
SOLUTION:
There a couple ways to resolve this bad experience.
1) You can work with your delivery service to try and come up with a way to work with the recipients schedule so maybe the recipient can request packages to be delivered in a certain timeframe when they know they will be home to sign for the package. There is an option to change the delivery location so it can be delivered to your office, but that's not an option for everyone (for example, I live 20+ miles away from my home and to carry a box of wine from work to home is not feasible)
2) I am already working on a technology service that can potentially solve this solution for KosherWine, delivery carriers (UPS, FedEx, etc), and many other companies. In this case, our patented technology will apply by easily and securely verifying the recipients age to ensure they're of age to receive the package of wine, even when they're not home to sign for it! It's sort of like showing them (the recipient) and signing with their photo ID but just without them being there. There's more to this technology and I'd be happy to set up a time to chat with the appropriate department to see if this can be a solution that can be provided by KosherWine in the future as an option for customers.
Hope this feedback helps.
7 years ago
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