I ordered two blazers on Dec 2, for my son and myself to wear to my daughter's college graduation on the 13th. The site guaranteed delivery by the 12th. I got worried when I hadn't recieved tracking info after 6 business days so I called customer service and they assured me it was going to arrive on time and I could relax and not worry. I finally received tracking info a couple days later and one jacket was to arrive on time but the other one, my sons blazer, said the 18th. So I called customer service and they said to create an account on UPS website and I could change delivery to overnight and they'd reimburse me. I spent about 30 minutes only to find out I could only speed it up one day and only if jcrew sent it surepost. So I called jcrew again and asked for a supervisor. She was very nice and, as I suspected, was able to rectify the issue on her end by recalling the jacket back to them and overnighting another one! When my other jacket arrived, the one for myself that arrived on time, it was wadded up in a shipping bag. I didn't like that because the exact same jacket in a different color arrived at my house a few weeks earlier on a hanger, with plastic cover, in a big box, but it wasn't a huge deal so whatever, but when I took jacket out of shipping bag, it smelled like perfume, had permanent wrinkles in elbow bends and armpits, lint on it and scrape marks in the velvet where someone had leaned on something or scraped up against something. I tried to scratch the marks off then realized I shouldn't have to deal with it so I called jcrew and asked for the same supervisor, she apologized but I could tell REALLY didn't want to help me on this one. Nice, but making excuses. She eventually agreed to send return label and overnight me another one (I wanted to wear it to college graduation that's why I ordered it!). I could tell she didn't want to, and guess what. SHE DIDNT. I didn't even get tracking until night of graduation, set to arrive on the 18th! . I knew she wasn't going to make effort to help me the second time. I had to wear something eise (I wasn't going to wear the one I received smelling like another persons perfume and with used marks all over it), which isn't end of world but I went through a lot to end up with no jacket for me and spent 2 hours trying to get my sons here on time. What a mess!!!! I'm over it! Not worth the trouble!!!!! NEVER SHOPPING JCREW AGAIN!!