My concealer arrived melted. I contacted the company by email and sent pictures of the melted product and Jennifer called me directly. She apologized and said she would replace it and after waiting a month and nothing, I contacted her again a few times with no email response. I then sent another email saying it was unacceptable service and she quickly called me and said she was sorry and that she would mail it out this time. Now it’s been an additional 6 weeks and nothing yet. I gave her four months to correct this and now i had no choice but leave a bad review and I will ask her for a refund. Very bad quality and bad customer service.