JMG is a new organisation to me but I left feeling I had been a customer for many years. I ordered a trim to protect the rear bumper of my new Kia Sportage. The trim arrived promptly but had regrettably received minor damage due to a slight bend that had created a buckle in the leading edge. I had a delivery note with this item that gave me the name of the person responsible for packaging who I promptly contacted by phone. At that time he was engaged on another call so I explained my issue and this person said I would receive a call back soon. Some 30 minutes later my original contact called me back apologising for the problem and informing me that he had set in motion a replacement component which was delivered the following day. In my opinion you cannot better that response and the positive approach to customer service. Congratulations to the people involved and to Jennings Motor Group who should I require Kia part in the future will receive my business. Barrie Armstrong.