Sales side was excellent. Daniel Smith was most helpful in every aspect, couldn't do enough, even after he had made the sale. Our experience of the service side was very poor. Their response to a problem with the battery was that they could "fit us in on Friday next week". I protested that the battery had proved itself as faulty and that a new one was required. In the meantime the RAC had been called out twice to get the car going. They finally agreed to replace the battery "with one off a 2016 vehicle" which was a lesser Amp per hour than the one they took off. 60 amp taken off, 45 amp replacement. The car is a Venga 3 with all the extra electronics fitted - heated seats, stop/start etc. etc, I would have thought if a car was fitted with a 60 amp when new, it should be replaced with the same. The car runs very well but I have misgivings about future dealings with the service dept. Will sound out other Kia agents at service time