Cannot fault the sales team. From initial sales team via telephone good partex price and then visiting dealership at Newcastle to complete the deal. Met sales team on arrival was shown the car and was exactly as described over the telephone. The salesman then took me through the Kuga's dials and switches and how the detachable tow bar fitted. If I was picking fault the valet team needed a word. The windscreen inside was murky and driving 250 miles home in low autumn sun is no joke. Overall I would give 9 out of 10 for the service provided on the day and would recommend the. The Gateshead team to anyone.