Asked for car to be viewed at Washington - not prepared to bring car from South Shields unless I was willing to complete a deal over the telephone. Thought this a little churlish; I appreciate that this cannot be done for everyone - but I was a serious prospective buyer because I had left details at South Shields earlier. I eventually did buy the car but I was not impressed by the initial unwillingness to bring the car closer, especially bearing in mind the traffic delays involved in getting to and from South Shields for the customer. The salesman we dealt with at South Shields was at all times pleasant, courteous and easy to deal with; the items that required attention he ensured were completed as agreed.