I noticed that 11 wheel stud covers were missing from my SEAT LEON after just 200 miles of driving and two weeks ownership.. Whether the covers had fallen off or were never there I do not know. However if they had fallen off, then there must be a serious weakness in the design. Nevertheless, I called Jennings and having told them what had happened after two weeks from new, I was told that Jennings could not replace them, and they were obtainable on e bay!!!!.at my expense. I found this an amazing response to a customer who had just bought a new car. I asked for the name of the service manager to take the matter further.I was told that the service manager would call me. He He DID NOT. . Four hours later, I called again and soon the deputy service manager replied and has sorted the problem in a caring and good way. I am currently waiting for replacement caps to arrive in the post. A very good end following a very bad start. Hence the average rating. As a secondary point, during purchase negotiations I tried to include a 4th and 5th year warranty but was told that this was impossible. I certainly have never received a plausible explanation as to why this was the case as it inferred that the new car I was buying was of a lower spec. I felt shut out of any further negotiation as the warranty extension option was off limits.