When you buy a 20k truck from Jennings you have to sit in a showroom and endure the "mood" music that beats out continually so you can't hear the salesman, it drives you up the wall Then you have to use the useless desk phone that floats all over the desk with no auto redial because no one picks up to get the 7 day ford insurance ...and the mood music still plays Finally as this is our 2nd ford purchase this year as a fleet user why is it that it takes a full week to credit score us?? Oh yes the same guy has done the same job for 25 years in credit control All in all a poor customer experience, teeth gritted all the way Delighted with the van and good communication from Phil in sales