Not enough information shared. Given the payment details on the day I was picking the car up, despite an emailing asking for the information sooner, which caused a number of inconviniences for myself on the day trying to make the payment. Employee didn't apologise. Paperwork was incorrect at the time of picking the car up, despite an email midweek to make the necessary adjustments to be made to the settlement figure. This email was not responded to. Employee said I'd receive a cheque to make up for the error the week after. Asked on 2 occasions what I needed to bring with me to the garage on the day I picked up the car to ensure I had everything I needed. Employee didn't ask me to bring my log book, only the settlement figure. I wouldn't have arrived with my v5 if a friend hand not advised me to. Employee was friendly and took time to show me around the new car etc but I found the process frustrating. This was my first time doing all of this, which I explained, I would have like the employee to be more thorough and organised.