Having initially been advised that a Seat Alhambra would be available for delivery in March, I ordered one in December. Early in March I called Jennings to inquire if my car would be available for collection on or near the 15th March, only to be told that there was no record of my order on the computer system. I drove into Jennings and spoke in person to a member of your sales staff. He assured me that there was no problem and that manufacturing delays meant that the car would not be ready until mid May. By late May no-one had been in contact so I went into Jennings and inquired about the expected delivery date? A member of the sales team accessed the computer and told me that the car would not be available until late August due to manufacturing delays ! I was less than impressed and asked to speak to a more senior member of the sales team. The young man assured me that nothing could be done as there was no Seat Alhambra cars available and that delays like this were not uncommon. Eventually a more senior member of the sales team arrived, and in his defense, he was limping as he claimed that a woman had just reversed into his leg. I began, remonstrating with his sales communication technique , or lack of it, when he informed me that he was very close to losing his temper with me !! Now I may be 65 years old and Registered disabled, but my many years in the armed forces has instilled in me a demand for respect when it's due. Being threatened by a Jennings sales representative, who by his own admission had failed to communicate with me and who admitted that his colleague had given me the wrong information, was like a red rag waved at a bull. Eventually, he agreed that the actual delivery date would be sometime in June. Since my first visit to Jennings until I eventually picked up my new Seat Alhambra, I have had only 2 phone calls or e-mails from Jennings, Middlesbrough. Now I am a member of several Armed Forces and Wounded Military Veterans online organizations, some of them recommended the Seat Alhambra for consideration as a motobility vehicle. We have, between the various organizations, hundreds of thousands of members, many of whom will qualify for motobility payments, due to their injuries sustained in action. When I'm asked by them if I would recommend the Seat Alhambra, I will have no hesitation in saying "Yes I would, recommend it". When I'm asked if I would recommend Jennings as a company to make that purchase, I will have to give my answer some serious consideration.
7 years ago
Jennings Motor Group has a
4.7
average rating
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