In the first place nobody responded in anyway to my initial online query submitted. I then phoned and got the information I required and placed an order on line. When that did not appear after a week and I had no notification I went to make another on line submission I was offered on line chat which I took up, explained my issue to Nicola who promised to email that evening to the online team who would update me the following day, she promised. Guess what - they didn't. and the following day they didn't either. So somewhat irate given that the only communication I had had was on receipt of my order saying it would be sent shortly I phoned a gain and was given some garbled story about how the order was processed, being passed hither and thither, but no firm delivery date. I suggested that this was unacceptable and asked that someone in the Kia Dept phone me to update the position. And it was only then that things started to go properly, thanks to your parts supervisor there, Paul Fletcher, who got his teeth into the problems and sorted them rapidly, expediting my delivery. Without him I am sure that I would still be waiting to hear from your online team who seem about as effective as a wet sponge. I hesitate to say that Paul's action made everything all right because it didn't. He shouldn't have had to go to the lengths he did to get my delivery to me, or refund my delivery costs which he generously did, But he was badly let down by poor to non-existent customer service on the part of his colleagues and did his very best to restore my faith in the fact that there are some people in your organisation who do their jobs properly and try to deliver customer orders and customer service. Great thanks to Paul therefore for keeping me up to date till I got my order but very poor marks to everyone else I had contact with.