Test drove a Ford Focus at Jennings in Stockton. We Liked it, but preferred another Focus on the lot. We were told they were identical, engine, styling, price, etc; only the colour and mileage were different. So we picked the car on the lot that we had not tested. As it turns out this car does not have a rear parking camera, or automatic lights (2 extras we very much wanted) unlike the car we tested, which had both.
We were also disappointed in the service. After several conversations regarding the monthly price we wanted to pay, we agreed on a set price of £250 p/m. When it came to picking the car up we were told the monthly instalments would be £258. This was apparently due to the GAP insurance, that we originally told would be part of the agreed £250. We were also told this wasn't allowed to appear as part of the monthly instalments of £250 for legal reasons, which sounded nonsensical and made up to us. After nearly walking away they agreed to reduce the figure to the originally agreed £250 p/m.
Since then, we have received no follow up courtesy call, and after complaining about the spec of the car, and the general way we had been treated we were told we'd receive a call from Ray the manager. Two weeks later we're still waiting. Not impressed, and I'll be telling family and friends to stay clear of Jennings in future.
7 years ago
Jennings Motor Group has a
4.7
average rating
from
2,070
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