As always James Downey was very knowledgeable, helpful, courteous and professional and was a pleasure to deal with. I was very happy with the way my car was presented and am enjoying driving it. However the first time I used it in the rain I was somewhat disappointed to see that the windscreen wipers did not clear the screen and left an unwiped area directly in my line of vision. This on a car which had just passed an MOT Test. I bought a new pair of wipers at considerable expense, fitted them and all was well. I put it down to experience and moved on. Today as I was checking the tyre pressures I noticed that there were three quite new "Champiro" tyres and one well worn Michelin tyre. While this is probably not illegal to have odd tyres it is certainly not recommended by the manufacturers (of the car and of the tyres) therefore I am now going to have to buy at least two new tyres. As you can imagine this has not been an encouraging experience and for this reason I will not be making use of your workshop when servicing is due. Overall, somewhat disappointed. Malcolm Thomas.