The owners, Jerry and Anne Navarro say in their ads that among their values is to treat their customers like family. Shame on them for the way Jerome's ignores and fails to provide Customer Service after purchase and delivery. I purchased a sofa in 2018. They also sold me a 5-year third party insurance policy for sofa repair or replacement. Three years later I accidentally stained the sofa. I called the insurance and they said Jerome's did not register my policy with them. To call Jeromes to ask them to register me. Called twice and remained on the phone 40 minutes with no answer. Went to store, they sent a request to their headquarter offices to register the insurance and said I should get a call in 5 days. I never received a call. I wrote them an email. Received an auto response promising a 48-hour reply. To date reply. If they do not resolve my issue soon. The only option I have left is to file suit in Small Claims Court to obligate them to respond. Their lack of care and administrative inefficiency is unbelievable. You can get better service from government offices.