WORST CUSTOMER EXPERIENCE AND PURCHASE OF MY ENTIRE LIFE!!!!! Have been calling, emailing and texting for over 5 months and NOT ONE SINGLE PERSON HAS RESPONDED. This in turn has now ended my warranty, so now I cannot get my couch fixed because no one has answered me in over 5 months so my warranty expired. Absolutely UNBELIEVABLE. Not to mention that the couch itself, which was almost $3,000 is complete garbage. Feathers coming out, and is as flat as a pancake!! Was told at time of purchase that I can have it re-stuffed within my warranty. Unfortunately for me, that has now passed since literally no one answers me in 5 months. Went to the store itself to try and get some help, and they told me there's nothing they can do, I have to speak to customer service. How can I speak to customer service when literally no one responds?!?!!? Again, have texted, called, left 500 voicemails, 500 text messages, 500 emails, because again, it has BEEN 5 MONTHS!!!!!!!! Do you do this to everyone? Don't answer and let their warranty pass so that you don't have to help or fix an issue?!?!?!?!?!?!?