Will NEVER buy from Jerome's again. I had been a repeat customer; spending thousands of dollars on various items in the past. NEVER AGAIN. In April I purchased a dining room table and during the "sale" was told it was in stock and would be delivered right away. As I completed checkout, I was told--oops the table is not in stock but would be delivered in 2 weeks, for sure. In anticipation of the delivery, I removed my old table and chairs. Then, no delivery, no phone call, nothing. I have to go online and call repeatedly for updates. The middle of May turns into the end of May turns into the middle of June. Then during one of my regular checks on their website--I finally see it's in stock and ready for delivery. NO ONE CALLED ME. If it weren't for me checking constantly, I would have never known. So I called to scheduled the delivery and told them for future reference, this was not cool. The woman who took the call apologized and said they dropped the ball. So I scheduled delivery for this afternoon. This morning I get a random text with no identifying info saying "your order was damaged and item is now out of stock." I'm like--who is this? They say Jerome's. I tell them to call me or provide a contact name and number. Do they call? HELL NO. Do they reply to the text? HELL NO. So I have to take more time out of my workday to call the main number multiple times to be put on endless hold before the line is disconnected. On the fourth try, after being on hold for 10 minutes, Jen (woman with no last name), from the Torrance store answers. I tell her I'm upset and want to speak to a manager before I just cancel the order. She tells me she just canceled it. I tell her I wanted to speak to a manager FIRST, to which she now states, too late--it's canceled, and oh by the way she is a manager but still has no last name. I ask her if she thinks this is good customer service, and she offers to refund the $149 delivery fee if I want to wait until God knows when they'll actually get around to delivering it! HELL NO, I DON'T WANT TO KEEP EATING WHILE STANDING FOR ETERNITY! Jerome's will never get another penny from me.