This has been the worst experience that I have ever had. I booked a trip based on the advertisement that if the trip was canceled due to COVID I would be able to receive a full refund. Obviously because of the climate a part of the airline leg was canceled. Do you know these folks had the audacity to to tell us that because ALL of the legs weren't canceled (two landing in places that are not allowing US Citizens) they wouldn't be able to give me my funds and I had to rebook. I told them I have medical documentation that states that I am high risk and can not travel at all due to COVID. The "manager" stated OH... Ill escalate and see what I can do and will follow up with you. That was 4 days ago. I called and was put on hold for 15 minutes while on hold I called from another phone and asked for the manager who answered. He then said he apologized and thought he transferred me. I would receive a call in 10 minutes. That was over 24 hours ago. The whole experience was just a travesty from them not being able to charge my card and literally having 3 different people contacting me with my CC information, to the makeshift call center which I learned was them "working from home" and the attitude and condescending tone of their representatives when you finally HUNT THEM DOWN with detective tactics to ask for clarity on a canceled trip. I tried my best to follow the procedures but they ignored their own advertisement and marketing. DO NOT DO BUSINESS WITH THEM!!!