I booked a holiday in October 2019 to the Spanish GP in May 2020 through Jetline via Mail Travel. The holiday was cancelled on advice of the British foreign office due to Covid. Initially the advice from Jetline was to wait until the situation developed however, after the GP race went ahead without spectators I contacted Jetline for a refund in line with their ATOL protection. After a hard battle, a number of un-truths from Jetline staff and many emails, I was offered a part refund. Since then, my emails asking for the remainder of my money were ignored. Today I have received notification that my section 75 credit card claim has been successful and my money returned. It is sad that I have had to take this action to gain my refund, and it has been a long battle. I fully understand the position holiday companies have been in following the Covid pandemic however, Jetline advertised ATOL protection when they sold me the holiday and in doing so, they should have honoured their refund policy. The many hours spent typing emails is not what anyone wants when booking a vacation. If Jetline had been clearer in their credit note policy and guaranteed that this was fully protected in the event that the company went out of business, I may have helped the business by accepting this option, but unfortunately they were not. It is interesting to learn that they have now resigned their membership with ATOL.