Jetline Holidays is the worst company for travel that I have ever dealt with. I don't believe any of the positive reviews here and any of them stating the agent's names were English or American names are also a lie. This appears to be an Indian Company, I believe based out of the UK?, and they are not upfront and transparent, their customer service is the worst, and they are all about getting your money at the highest amount possible. I paid $500 to upgrade my flight to a better flight time and more luggage capability, only to later research the same flight and find out that there was a special promotion on Turkish Airlines for $486 for the same flight and luggage capability. So, in essence, I wasn't paying an upgrade, but the basic fare on top of what I was already spending for the basic package. Then later, when I tried to cancel, I called four times, was promised a call back four times which never happened, and then ultimately was told no, that out of my $3500 that I paid overall, if I cancelled, I would only get $800 back. Just ridiculous. I would have been better off booking the entire trip myself so that I would have complete control over it. Don't trust these guys. They are not out to help you, work with you, be honest and transparent with you, and make sure that no matter what happens you get your money's worth. They are only there to take from you and take advantage of you. I don't know how these guys are allowed to be in business. AVOID AT ALL COST!!!