I guess my review is not going to offset the tremendous amount of negative reviews here, but in my case, every single leg of our trip to Madeira went as stated/promised. One week BEFORE our trip, the middle leg of our flight from Zurich to Lisbon was scratched, but Abbie, at Jetline, found a replacement flight via Newark (from Miami, our airport of origin), a few days later. We flew from Miami to Newark on UNITED, with NO issues. We flew from Lisbon to Madeira on EASYJET with no issues. We flew from Madeira to Lisbon on EASYJET with no issues. We flew from Lisbon to Dulles on UNITED, with no issues. We flew from Dulles to Miami with no issues. Our hotel in Lisbon was not spectacular, but comfortable and we had no issues. Our hotel in Madeira was beautiful and amazing and untraditional. Was more like staying at a huge mansion with smaller houses on the compound. No issues there either. Perfect trip, but I am also aware that at any point, something could have gone wrong with so many pieces. In fact, we arrived in Madeira just AFTER bad weather and high winds, causing flight cancellations and enjoyed rather decent weather (despite the bad forecasts) and left BEFORE bad weather rolled back in again. So, in short, I had no bad experience. My package went as expected and in fact, to Jetline's credit, they gave me an EXTRA month to pay my last installment.