I booked a trip to Italy in November 2021 leaving in April 2022. I was a little nervous about booking because everything was done over the phone. When I first called in, the rep tried to upsell me and said the good deal has lots of flights and long layovers. I didn’t care, I told him I can only afford the original deal. After holding while he spoke with a “manager” he was able to get us a better travel itinerary at the original price. as the trip approached I was still a bit wary about everything so I called them a few times 2 weeks before the trip. Glad I did because the original flight was canceled but they were able to switch us to a different one no problem. Our trip went smoothly as far as flights, hotels, and train transfers. Other than our second hotel not including breakfast when we were told it would, everything else was fantastic! Logan was our travel agent and he was great to work with.