Run away from JetlineVacations.com (AKA Jetline Holidays in the UK)! This was the absolute worst experience I've ever had with a travel agency. First, they pulled a bait and switch on me: my trip to Italy was purchased at an attractive rate but when they provided the flight details (months after payment) I learned they gave us the worst flights I had ever seen--2 days to get to Italy from New York. If I wanted a better flight, my price went up significantly. After looking at many options, I changed my trip to go to Bali. However, the flight eventually got changed and later cancelled but they wouldn't refund the trip. They offered a credit for a future trip or a loss of my $450 deposit. Like a fool, I tried finding a third trip to avoid the deposit loss, but the price options they offered were nothing like their advertised prices. After hours on the phone realizing that the prices I could find myself were more than $450 less expensive then their options, I finally walked away. It took me two more months (and follow up calls) to actually get my money back that they had been holding for a year and a half. What a mess!