If I could leave no stars, I would. They tried to refuse giving us our money back from our trip being cancelled to go to Italy due to Covid-19 mandatory country shut downs, and FINALLY we were able to get 'credit' towards another flight? Total scam. They would not give us a number to call and talk to someone, would not give us a receipt, breakdown of funds; nothing. They jacked up the prices (I did the research, they were doubling their prices without giving explanations), and when I asked ANY questions, he just said 'those are the rules'. DO NOT EVER GIVE THEM YOUR MONEY THEY ARE SCAMMERS AND WILL BLEED YOU DRY OF EVERY PENNY.