I wish I'd read these reviews before I booked with them, sadly I don't think most people must. I booked two trips, one to Greece & one to Iceland. At one point someone literally yelled at me & I had to be transferred to another agent since the previous one was so rude. I am a kind person, & I consider myself pretty patient, but the interactions with them were very stressful. I found them on Travelzoo & I will never book with them again now that I completed my travel. My trip to Iceland was booked during the pandemic, they refused to return my deposit, by the time I traveled the trip cost had almost tripled in price. Due to "changes". When we actually did leave we almost missed our flight because they had gotten my birthdate wrong, which I emailed them about on several occasions. They said it was taken care of, only to find out once we were late that they hadn't done it at all. I ended up booking most of my rooms for my Greece trip as the places they offered weren't good quality. I will never travel with them again. Anyway, I truly believe you should stop advertising for them as they are taking advantage of people, are unprofessional and just plain rude. Just wanted to tell someone so I'm not letting other single parents get swindled & charged high prices when it's a struggle to pay the low advertised price in the first place.