We booked a dream trip to Sicily with two other family members and we’re talked into going with just one rental car when we each could’ve had one of our own based on the trip. Even at the time we did it I was saying we need to be in the same hotels since we’re just getting one rental car. As we got closer to the Time we were supposed to get our vouchers, we made multiple phone calls saying we were within the 10 day limit and should have our voucher so we could plan more details that were at least near the hotels we were staying at. After day is not getting a response we finally got through to customer service. They were not helpful at all and sent us our Voucher to the room hotel which we already had. The other couple we were traveling with called Travelzoo to see if they could help that jet line to contact us and give us what we were supposed to already have. The other couple got there about yourself so we started looking at things we could do near our hotels while we were in the cities. We finally got through to Customer Service and explained the situation that we needed our vouchers also. The woman said she would get them to us for five minutes while I waited on the line. She then hung up on me. The vouchers fid come but we noticed that we were only in the same hotel in the last of four cities in Sicily. The other three hotels were not near each other and our first city we were in two different cities. We had multiple phone calls saying we needed to be in the same place since we had taking the advice of only getting one rental car. Once again after multiple phone calls they wanted to charge us for changing the arrangements for the full price of the hotels. We told them we had already paid for hotels as a part of our package and we’re told we would be in the same place. This was not the case and they were not helpful at all. It has been an overall terrible experience. We’re paying for lodging on our own since they would not help in the least bit.