I had an horrible experience with Ambrosia Suites in Athens Greece where they sent email stating they would give me a refund but I had to contact Jetline Vacation to obtain it. I sent Jetline a copy of email and requested refund only to have Jetline Vacation to say that they contacted hotel and the hotel wasn't willing to give a refund now. Despite having the email from the hotel manager acknowledging and apologizing for the poor service and noting my advance notice that I would not be staying another night as I elected to stay at another hotel, Jetline Vacation still did not issue me a refund and made me wait 3 months as they kept stating they were following up on it. I'll never use this service again. Oh and you can only email them, no other way to communicate with them which is very convenient for them.