This is a follow up to my past review that I wrote at booking about 6 months ago. I guess we lucked out, because we had a fantastic trip. Prior to leaving, I had a change of address and received an immediate reply and amendment. Our travel documents arrived by email in advance of the trip, as promised. We had absolutely no problems on our trip except for the flights home being delayed, but that was airport issues (strikes) and had nothing to do with Jetlines or the airline (TAP Portugal). In fact, when we missed a connecting flight in Lisbon from Rome, TAP Portugal had new boarding passes and hotel, meal, snack, and Uber (Bolt) vouchers already printed for us when we stepped off the plane, even put us up in a 4 star hotel. Our accommodations at all locations were perfect; our rental car was great. It was literally a flawless trip. I don't know that I will ever book a trip through one of these sites again (booked through Travelzoo) because of the initial upcharges, but I cannot complain at all about the experience. I followed the advice from another reviewer on this site and verified everything myself before we left, created documents with all verifying and contact information for the hotels, etc., which eased my anxiety. I would recommend that for peace of mind. I was overall very happy with the experience with Jetlines.